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  • E-SHOP / Account

    • How do I open an account on eu.levi.com?

      Opening an Account on eu.levi.com is easy. When you place your first order, we will ask you to create a password and fill out your details (e.g. name and address). This information will be saved for next time you visit the site and when you place a new order, you will be prompted to log in with your e-mail address and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track your order and receive e-mails about your order.

       

      Any details you give us are completely confidential, in accordance with our Privacy Policy. We do not pass your details on to anyone else.

      Account Benefits: Set up Your Account and improve your shopping experience by taking advantage of these great benefits:
      • News & Exclusive Offers: Sign up to receive e-mail updates on special promotions, sales alerts, new product announcements, gift ideas and more!
      • Order History: Receive important information regarding your order and the capability to track any existing orders up to the point of dispatch.
      • Faster Checkout: Save your billing and shipping information to make it easier to find and buy your favourite stuff. Enjoy hassle-free checkout!

       

      To contact Levi's, please click here.
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    • What if I forget my Password?

      If you have forgotten your password, click on the ‘Forgotten your password?’ link and we'll email you a new one straight away.
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  • E-SHOP / My order

    • Can I make a change to my order?

      After you have clicked ‘Make Payment,’ your order begins to process and you cannot change your order. You can cancel an order as long as we have not yet processed it. To make buying items on the site as efficient as possible, we aim to process your order within an hour of you placing it. So if you want to cancel your order and re-enter a new one, we advice that you contact Customer Services within this timeframe on +800 53847 501. Lines are open Monday to Friday from 8am till 8pm and on Saturday from 8am to 6pm, excluding bank holidays.
       
      If your order has already been processed, you will need to wait until you receive it, and then return the items that you want to change. Please refer to our Returns Section below for more information.

       

      To contact Levi's, please click here.
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    • How can I check the status of my order?

      The status of your order is easy to find:

       

      • Check your e-mail. You were required to enter an e-mail address during ‘Checkout’. You will receive e-mails at your address keeping you up-to-date about the status of your order.
      • Visit the website. Check the status of your most recent orders by visiting Your Account. This is the easiest and fastest way to get the most current information regarding your eu.levi.com orders. When you click on Your Account, you will be prompted to log in with your e-mail address and password. An order summary page will provide you with detailed information about your current order or past orders. Please note: Immediately after you place an order, order information may not appear on eu.levi.com in your order history for up to 1 hour.

       

      Please refer to our Tracking question below for more information.

       

      To contact Levi's, please click here.
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  • E-SHOP / Payment & Security Policy

    • What methods of payment do you accept?

      We accept debit and credit cards, including Visa, MasterCard and American Express. But you can only use a British issued payment card.

       

      At present we are unable to accept Maestro but we are hoping to implement this payment method soon. We don't accept cash, checks, gift vouchers, or telephone orders.

      Important Information about Payment:
      • Credit Cards are not charged until order items are shipped. 
      • For your security, the address that you give as your billing address must be the same as the address that your card is registered to. We reserve the right to cancel any order that does not match these criteria.

       

      Please note that we reserve the right to contact you for further information, if there is an issue with the payment.

       

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    • How do I know that my payment details will be secure?

      We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. All the confidential data like payment information is encrypted and transmitted through a secure channel using SSL encryption. Transactions also require the use of the security code (CV2) number from the back of your credit or debit card. This information is only available with physical access to the card and is not stored by this web site.


      We have established a Secure Shopping Guarantee for every transaction that you make with eu.levi.com. Should any unauthorized charges appear on your credit card as a result of shopping with eu.levi.com, you must notify your credit card provider in accordance with its reporting rules and procedures.


      Please note that we never ask a customer to confirm any account or credit card details via email. If you receive an email claiming to be from Levi's® asking you to do so, do not respond and send us an e-mail.
       

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  • E-SHOP / Return Policy

    • Is it possible to return an item or order?

      We will replace or refund any item, provided that it is returned unused and in its original packaging, within 14 calendar days from when you receive it. The law gives you seven days to change your mind, but as a friendly gesture we have extended this period to 14 calendar days.

       

      Note that we will not issue a refund if we consider that you have not taken reasonable care of the items. They must be in a condition in which they can easily be made ready for re-sale. In particular: 

      • In the case of items where issues of hygiene are important, the goods have been removed from the protective packaging.
      • If the goods have been used in a way, or to an extent, beyond what you would reasonably expect to do if purchasing the goods in a shop.   

       

      To contact Levi's, please click here.

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  • Products / Quality & Care

    • What if I have a quality problem with a product I did not buy in this eShop?

      Levi's® is committed to providing products of the highest quality. If you feel you have a defective garment, please follow the directions below.

      Item bought in a store. For the timeliest resolution, we recommend that you first attempt to return the product to the store where it was originally purchased.

      Returning to Levi Strauss & Co. If for some reason you are unable to return the garment to the store where it was purchased, please send us an e-mail.
       

      To contact Levi's, please click here.
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  • Levi's® Company / Working with Levi's®

  • Levi's® Company / Sponsorship & Donations

    • Will your company sponsor my organization for an upcoming event?

      Since we receive so many product donation/sponsorship requests, we concentrate our donation efforts on pre-designated charitable organizations located in communities where LS&CO. has a business presence. We do not donate merchandise for fundraising events, contests or to individuals/families, nor do we accept unsolicited requests for donations and sponsorships.


      For information about the Levi Strauss Foundation’s grant making activities for individuals, click here.

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